Refund Policy

The principle

You paid for working, unlimited practice. If the service is broken for you and we cannot fix it, you get your money back. We would rather refund than argue.

When we refund in full

1. A technical fault on our side stops you from using scored practice, you tell us at info@onterra.ng, and we cannot fix it within 72 hours.
2. You were charged twice, or charged the wrong amount. We refund the difference immediately.
3. You bought a plan in the last 7 days and have used 3 or fewer scored practices on it, and it simply is not for you.

What we don't refund

1. Time already used: heavy use of a plan followed by a refund request at the end of it.
2. Disappointment with your official IELTS result. Practice estimates are honest, but only the real test issues real scores.
3. USDT network fees, which the blockchain keeps, not us. The plan amount itself follows the rules above.

How to ask

Email info@onterra.ng from your account email with the word "refund" and your payment reference (it's on your receipt). We reply within 2 business days, and approved refunds go back by the method you paid with: card refunds through the processor, bank transfers back to the sending account, and USDT to the sending wallet.

Cancelling a subscription

Cancelling the Monthly plan stops future charges and keeps your access until the end of the period you already paid for. Card subscribers can cancel from the Manage my subscription button on the account page or by emailing us.